Terms & Conditions

At PINKYS, customer satisfaction is our number one priority. We strive to provide our clients with superior service, quality, and communication. In order to ensure a clear agreement and understanding of the PINKYS terms and conditions, please review the following content prior to placing an order through our website.

Access and uses of this website are subject to all applicable laws, along with the terms listed below:


Pinky’s Iron Doors guarantees that all iron doors, windows, and other products sold through our website will be free from defect in material and craftsmanship for a period of one year from date of receipt. Our customer service team will replace any substandard product or parts that have been deemed defective (within one years from the date of sale on the frame of the door, one year on moving parts, one year on glass for any defect on center seal excluding scratches, broken glass, etc.) at Pinky’s Iron Doors’ sole discretion. Broken glass is not covered.

In the event of when a product needs to be replaced, PINKYS will not responsible of the removal and disposal of the old unit or reinstall of new unit. This includes any finish work, to flooring, paint, drywall, exterior.

We ask you to keep in mind that exposure to natural elements and frequent use is expected to cause Pinky’s Iron Doors, windows, and other products purchased and ordered through our site to naturally age. Although PINKYS are galvanized we do not recommend direct exposure to water.  Any damages or changes to the products brought on by frequent use or exposure to the elements is considered an organic process that cannot be prevented, and is not thought to be a defect that is covered by the terms and conditions of this site. Any exposure to moisture/water may lead to rust as this is a metal product if not wiped immediately. DO not us water to wash the doors as this will lead to the door rusting. PINKYS cannot be held liable for any damages due to exposure to water/moisture. Iron Door Cleaner can be purchased through our website here https://pinkysirondoors.com/products/iron-door-spray?_pos=1&_sid=3b16be0be&_ss=r

Pinky’s Iron Doors products are hand forged and individually finished in our factory. Minor differences in these products are normal and to be expected to achieve the “hand forged” look, so this will not be considered a defect.  The product is of a nature that the materials are never flawless and the natural imperfections of the steel, glass & components will vary within reasonable tolerances that are standard in the industry.  Similarly the paint, finish or color selected will vary with material on which it is applied and those surfaces exposed to water or sunlight will change in appearance over time.  There is no warranty against rust. Rust is a direct result of water. Rust arises from a lack of an overhang protecting your door or window, or from directly hosing or washing off your door with water. All of our products require an overhang to prevent any type of water damage. All Pinky’s Iron Doors are manufactured overseas.

*In Stock Order timeline of "ships within 1 to 5 business days" excludes all holidays & weekends.

Pinky’s Iron Doors does not guarantee that the content presented on this site fulfills building codes, ordinances, or regulations for any specific application or any particular jurisdiction, without Pinky’s Iron Doors’ written agreement. It is the responsibility of the customer and/or building owner, architect, contractor and/or installer to ensure that the products selected confirm to the applicable local building codes, regulations, plans and/or specifications.  We have carefully created the content and material on our site to depict our products precisely as they are. We strive to give our clients an authentic representation of the product they are ordering and expecting. At Pinky’s Iron Doors, we are frequently updating our content and inventory. As a result, Pinky’s Iron Doors cannot and does not guarantee the accuracy or completeness of the information regarding pricing, services, specifics, images, availability, or services. PINKYS is not responsible for any city or state codes regarding the doors (ADA, Thermal Broken (sweating or ice), Hurricane Tested, Swing Codes, etc.). THERMALLY BROKEN DOOR (*CUSTOMER TO VERIFY W/ BUILDING CODE IF TEMPERATURES MAY GET 25 DEGREES OR LESS INCLUDING CHILL FACTOR) Bubbling paint or scratches that occur around the lock area is caused by improper installation methods or techniques used to correct the installation:

The following are common issues with installers causing damage to the finish around the lock areas:

  1. The third hole drilled by the installer for the lower lock area is not aligned. The damage is caused when installers over tighten the lock to compensate the unaligned hole that was drilled. The tightening of the lock causes pressure on the door finish leading to marks and scratches around that area. The tightening of the lock also causes slight bowing of the lock in the center.
  2. Attempting to straighten or align the lock after the screws have been installed on the lock. Aligning a lock should be done before the screws are put in.
  3. Multiple attempts to install the lock.

This warranty does not cover any failures due to accident, misuse, abuse, alteration, faulty building construction or exposure to the elements without proper finishing.  This warranty does not cover failure due to improper handling, storage, installation, maintenance, or storage.

All openings that PINKYS products will be installed onto will be standard construction wood framing. PINKYS frame must have a suitable surface to attach to and bolt securely to. PINKYS will not be responsible for any modifications needed if the opening is not properly framed for Doors and or Windows.

Warranty Disclaimer for Non Greased Hinges: PINKYS will not warranty against any damage caused by improper installation. Hinges must be greased prior to the install. Failure to comply will result in the steel tearing apart and voiding the warranty.

All Doors with knockdown sidelights and/or transoms come unassembled and may require holes to be drilled to complete installation. Holes may need to be drilled through metal on door jamb and/or sidelight. Doors, jambs, sidelights and/or transoms may come with pre-drilled holes that may not be required to use, instead, new holes may be required to be made by the installer to complete the installation. Will need to be sealed with silicon before assembly. Title and risk of loss to products passes to Buyer on shipment from our facility or the date that storage fees start. Loss or damage that occurs after title of product passes to the buyer is the responsibility of the Buyer. Designs may alter or change if a screen is added to the door or order (this is most commonly the case with doors with knuckles).

Our express limited warranty sets forth our maximum liability for our products. No one is authorized to modify or expand this express limited warranty. The absolute limit of our liability is the product purchase price from PINKYS. We shall not be liable for special, indirect, consequential, incidental, or punitive damages of any kind and all such claims are waived to the fullest extent permitted by applicable law. Your sole or exclusive remedy with respect to any and all losses and damages resulting from any cause whatsoever as specified herein. All PINKYS product is sold "as is" and as such PINKYS disclaims any and all implied warranties. We make no other warranty or guarantee, either express or implied, including implied warranties of merchantability and of fitness for a particular purpose to the original purchaser or to any subsequent user of the product, except as expressly contained herein. The entire risk as to the quality and performance of the goods is with the buyer. In the event state or provincial law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein.

We reserve the right to improve products, make changes in specifications, designs and options without prior notice and without incurring obligation.


No Price adjustments on prior orders.


All items in the "clearance" section are sold as is with no warranty, each door system has been hung, inspected and fully functional and free of any mechanical defects leaving our warehouse - all sales are final.


Due to the construction method of our standard iron doors, they are, by design, subject to possible thermal transfer, which could result in condensation build up on the interior portion of the door during extremely cold time periods.

Metal is a conductor by nature. Therefore, if you do not have a thermal barrier in the middle of your window or door from inside to outside, the cold will conduct from outside in. Because of this, on days of extreme cold, foam is not a sufficient barrier, and a thermal barrier will be needed so that the cold will not transfer from the outside of the home in.

Our patent pending thermal break technology used on our thermal break windows and doors make use of a piece of carbon in the middle of the door, preventing extreme cold and heat from transferring into your home from the outside.

During the winter months when there are sustained periods of extreme cold, when temperatures drop below the 25 degree threshold, is when you may notice the above stated thermal transfer. There are many factors that come into play, so it is always best to check with your contractor about building codes in your specific area.


Iron Door Spray is for use on the iron doors themselves. Do not use the door spray on any locks or other accessories. This could possibly cause damages to products other than the door itself.


For all door and window orders, customers will need to make sure there is sufficient overhang. The overhang needs to be the same width and height of the door or window (starting from outside dimensions of the doors and windows).

Even if you have an overhang, it is also recommended for the window and doors to be out-swing to help with weather sealing because of unpredictable combination of side wind and rain (in-swing windows are vulnerable to leakage because of bottom threshold).

Buyer understands that water rating is relative and even the highest rated door might leak under severe, unusual, or unforeseen climatic conditions.

Waterproofing - All waterproofing needs will be the customers responsibility for proper installation.  Pinky’s Iron Doors will not be responsible for waterproofing or incorrect installation that leads to water penetration.  


In no event will Pinky’s Iron Doors be liable to clients or anyone else for any incidental, consequential, special, or indirect damage. This includes but is not limited to trading losses or damages, or lost profits that result from inconvenience or delay or loss of the use of the information related to this site, even if caused by the negligence of Pinky’s Iron Doors and even in the event that the information has been informed of or is otherwise aware of the possibility of errors therein. Since the limitation or exclusion of incidental or consequential damages is not allowed in certain states, the above-mentioned limitation of liability will not apply in particular jurisdictions or cases. In no event will Pinky’s Iron Doors be liable to the buyer or user for all damages, losses, and causes of action exceed the amount paid by the user, if any, for accessing this site.


The client agrees to indemnify and hold Pinky’s Iron Doors and its affiliates harmless from and against any and all liability, claims, losses, costs, and expenses including but not limited to attorneys’ fees that rise from the client’s violation or breach of these Terms and Conditions, arising from the client’s violation of any third party’s rights such as trademark, copyright, proprietary and privacy rights, or regulation or ordinance. This indemnification and hold harmless obligation will survive the termination of these Terms and Conditions.


Please note that all content on this site (text, graphics, specifications, logos, drawings, designs, etc.) is the property of Pinky’s Iron Doors and protected by United States and International copyright laws. Except as otherwise specifically provided on the site, none of the material may be copied, reproduced, downloaded, distributed, republished, displayed, or transmitted in any form or by any means without the prior written permission of Pinky’s Iron Doors.


All personal information transmitted to Pinky’s Iron Doors, over the internet when in the process of placing an order, registering, logging in or setting up an account like e-mail addresses, home addresses, names, telephone number and payment information, will be treated as confidential information. Any communication or other materials which you submit to Pinky’s Iron Doors or this website relating to products, reviews, suggestions, experience or any other topic will be treated as non-confidential information and non-proprietary submissions. Any and all submissions that are made to public areas including product reviews are not subject to our Privacy Policy. You are invited to post reviews, comments and other content, and provide suggestions, ideas, comments, questions or any other related information to our site as long as the contributed content is not obscene, illegal, threatening, defamatory, invasive, or privacy infringing of intellectual property rights or otherwise harmful to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, mass mailings or any other form of spam. You may not provide incorrect personal or contact information including a fake e-mail address, impersonate any other person or entity, or otherwise mislead as to the origin of any content. Pinky’s Iron Doors hereby reverses the right but not the obligation to remove or edit content for any reason at its sole discretion. By transmitting or posting any submissions to Pinky’s Iron Doors’ website you grant Pinky’s Iron Doors and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use the content of such submissions for any purpose, including but not limited to the rights to reproduce, modify, adapt, publish, translate, create, derivative works from, distribute, and display such content throughout the world in any media.


All items purchased from Pinky’s Iron Doors are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

If you have any questions regarding the terms and conditions specified above, get in touch with us by sending us an email to info@pinkys.com. We welcome any questions or concerns that may arise.


Pinky’s Iron Doors goes above and beyond to ensure 100% customer satisfaction. We are confident that our efforts will result in your approval and contentment upon receiving your shipment of high quality iron doors, windows, hardware and accessories.

We are committed to doing everything we can from production to shipping in order to keep our loyal customers satisfied with their purchase. For the rare occasions that you’re not fully satisfied upon receiving your order, please review the following policies and procedures regarding returns:

Within thirty days of the date products are delivered and prior to installation or an prior to attempt to install, your purchase can be returned to Pinky’s Iron Doors for a refund. Please note that a 25% restocking fee will be charged for all returns or exchanges, and Pinky’s Iron Doors has the right to charge for any damages that may have occurred to the product(s).   The product must be packed in its original packaging material. If packaging material is unusable, please contact our shipping & logistics department prior to return. Delivery fees are not refundable.  Custom made products are excluded from return or exchange.  Only stock or special ordered items purchased through our website or via our showroom are eligible for return or exchange. 

If you have any questions regarding your product before or after shipment, contact a Pinky’s Iron Doors representative and we will be happy to answer any questions or concerns that may arise.

25% restocking fee will apply to any item that leaves our facility regardless of delivery method which includes pick up, local delivery, and shipping.


  • In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
  • To request an RMA number online send us an email
  • To request an RMA number by phone, call Customer Service at 818-843-6670or toll free 1-843-843-6677
  • Place the original product into its original packaging
  • Please do not place stickers or shipping labels on the original package.
  • The RMA number must be clearly written on package.
  • We recommend you ship via insured common carrier service with a tracking number.
  • Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • Please allow up to 2 to 3 weeks for your refund or exchange to process for stock products
  • Lock return or exchanges will not be accepted if previously installed.
  • Lock return or exchanges will not be accepted without its original packaging.  
  • All Clearance products are sold as is with no warranty. No returns or exchanges. There may be minor blemishes but fully functional.


  • A 25% restocking fee will be charged for all Product(s) that are returned/exchanged
  • Custom made products are excluded from return or exchange. 
  • Only stock or special ordered items purchased through our website or via our showroom are eligible for return or exchange. 
  • Delivery fees are not refundable
  • All returned Product(s) must be in their original condition
    • Returns or exchanges must be received by us within 30 days of the date products are delivered
    • Product(s) need to be returned or exchanged in the original factory box(es) or container(s), with all packing materials and instructions.
    • When Product(s) are sent back for return or exchange, The Purchaser(s) will be responsible for the cost of return shipping and assume liability for any damage incurred during the return transit.
    • Product(s) must be shipped back to us for exchange before we ship out new merchandise (No cross shipping).
    • We reserve the right to refuse service or cancel orders placed on this site by issuing a refund at anytime
    • Refunds will be issued by the same method of payment used for the original purchase.


Please review the following information regarding Pinky’s Iron Doors shipping policies and procedures. At Pinky’s, we do our best to ensure a smooth and seamless process every step of the way, from ordering to delivery. If any of your questions remain unanswered, contact a Pinky’s representative and we will be more than happy to help you in any way that we can.

Local Deliveries (Within 60 miles of our Vernon facility)

When choosing Local Delivery during checkout, please keep in mind that that local delivery includes transportation via our Pinky’s truck to your location, but does not include the offload of your product(s). You will be responsible for offloading your order from our truck. Typically, the handling of our products requires at least 3-4 able bodied persons to safely offload (For larger products, more people may be required to offload). Pinky’s Iron Doors is not responsible for any damages to our product or injuries to you and your workers that may occur during the offload process. A delivery appointment will be made via email. If we arrive at the location during the accepted date and time slot and you cannot accept the load, a redelivery fee of the same original amount will be required before we attempt a redelivery.


Please review the following information regarding Pinky’s Iron Doors shipping policies and procedures. At Pinky’s, we do our best to ensure a smooth and seamless process every step of the way, from ordering to delivery. If any of your questions remain unanswered, contact a Pinky’s representative and we will be more than happy to help you in any way that we can.

Delivery companies will not go into any unpaved roads including but not limited to gravel, sand or dirt roads.

LTL Truck Deliveries (Greater than 60 miles of our Vernon facility)

Shipping fees are determined by the weight and size of your item, along with the destination. Truck deliveries will be shipped via common carrier. A quote for shipping fees prior to placing your order will be provided with pleasure for your order upon your request. All we need to provide you with a quote is the shipping zip code along with a list of products you are looking to order. At Pinky’s, we do everything in our power to ensure that we deliver your products in the shortest time and at the best rate available.

Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Pinky’s Iron Doors. After your approval for shipment, if for any reason you cannot accept delivery of the door when it arrives to the designation terminal near you, you will be responsible for any storage fees charged by the shipping company. Pinky’s will not be able to authorize your delivery without collecting those storage fees in advance.

All residential deliveries, although Pinky’s will include lift-gate service on the shipment, will require you to have a minimum of 3-4 able bodied persons on site to offload. While the shipping company may be able to use the lift gate, it is against LTL Safety Guidelines for them to operate a lift gate if there is any overhang. Most of our products are longer than any standard lift gate, which is why you will need your able bodied persons on site to offload from inside the truck in the event that the driver does not feel comfortable operating the lift gate. It is the customer's responsibility to have enough assistance to disassemble the crate and take the product to the designated area. Please note that this is a physical job for more than two people in good physical shape.  All shipments are curbside delivery only.

Business/commercial deliveries will not have a lift gate. All products will be delivered curbside, or to a loading dock. If a loading dock is not available, a fork lift is required. Please keep in mind that the products being delivered will not be unpacked, set up, or placed in a particular area within your home or business.

Normal delivery hours for large item shipping are from 8 am to 5 pm local time. Please expect a transit time of 3-15 business days when your product is being shipped via truck delivery. This approximate transit time is based on the location and conditions of the delivery. Truck deliveries to Hawaii and Alaska require additional transit time, if available.

It is important to note that the customer does not have to pay any amount to the delivery personnel at the time of delivery or at any other time. Pinky’s is responsible for making direct payments to the shipping and delivery vendors. Any and all payments made by the customer to the carrier company or its representatives, for any additional or existing services, will be at the customer’s sole discretion and cost. You agree that Pinky’s Iron Doors will not refund such payments under any circumstances.

Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery for residential deliveries only. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Pinky’s Iron Doors.

Will Call Service: "Will Call" service is available at the Pinky’s Iron Doors Los Angeles facility located at:

2382 East 48th Street, Vernon, California 90058

Please make sure to contact us to confirm your order and ensure that it is ready for pick up prior to arriving.  An email notification will be sent to the email address used to place the order to notify that an order is ready to be picked up.

All Lead Times Are Approximate & Subject to Change:  All lead times and delivery dates provided from and not limited to online, ecommerce, website, phone, invoice, estimate, order tracking via website, order tracking via email, sales forms, logistics forms are approximate lead times and delivery dates and are subject to change at any time. 

Shipping Destinations: We ship to any residential or commercial address within the United States. Any modifications made to the delivery date or address must be received in writing and called in to the Pinky’s Iron Door’s office within three hours of placing your order. All of our doors are shipped safely in a secured pallet system, specifically designed to protect your products.

Processing Times: Orders are processed and shipped Monday through Friday. Pinky’s Iron Doors, LLC ships from Los Angeles, California. Your order is thoroughly reviewed by the Pinky’s Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to the Pinky’s warehouse for shipment. Please note, credit card processing can take up to three business days (depending on the accuracy of the information given to us by the customer).

For security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Los Angeles, California warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

Time for Delivery: Total time is based on the amount of time to get payment authorization, order processing, palletizing, and the transit time from the carrier. You can check the status of your order at anytime by calling a Pinky’s representative or via our website “track my order” https://pinkysirondoors.com/account/login

Inspection and Claims: Pinky’s Iron Doors takes extra precaution to inspect each product prior to shipment. We take the extra step to make sure to carefully package the product(s) with protective materials in order to avoid any possible damages during delivery or shipping. Pinky’s Iron Doors is not liable for any damages that occur during, upon, or after delivery.

Visible Damage(s): The consignee should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee does not have the right to open and inspect the shipping containers prior to signing for the freight. If the condition of the shipping package is such that there is good reason to suspect major damage, please DO NOT open the freight package and refuse the shipment. Contact Pinky’s Iron Doors Customer Service immediately and report refusal. Please note, by refusing the shipment, you will most likely wait anywhere from 3-5 weeks to receive resolution. If minimal damage is presented on the package, the consignee MUST notify the carrier of all the details of the damage ( i.e. torn packaging material, black mark on the container, etc.).

Concealed Damage(s): When damage is discovered after delivery, it should be reported to the Pinky’s Iron Doors Customer Service team immediately & no later than 3 days of receipt to be eligible for a claim. Once contact has been made, consignee will file claim with carrier. Pinky’s Iron Doors will provide this information. The carrier may complete an inspection. Please hold the freight and shipping packaging until resolution is given.

*IMPORTANT: For both visible and concealed damages, consignee must report any damage marks on shipping packaging to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and Pinky’s Iron Doors are not responsible for any un-reported claim or late claims made past 3 days from receipt.

Shipping Disclaimers:

Pinky’s Iron Doors, LLC. assumes no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process.



Installation and/or use of any door product constitutes customer's acceptance. No damage or shortage claim can be made once a door/unit has been installed!

Inquiries: If you have a question concerning our Shipping Policy please e-mail us at info@pinkys.com OR write to us at:

Pinky’s Iron Doors

2382 East 48th Street,Vernon, California 90058

We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your shipping question.


For maintenance instructions, please refer to the install guide provided to you directly after purchase or contact us before purchase.

(844) 843-6677