Frequently Asked Questions

PINKYS offers a curated selection of premium finishes for both exterior steel doors and steel windows.

Exterior color options include:

• Black
• Oil Rubbed Bronze
• Sunset Pink
• Montecito Mint
• Palm Desert Sand
• Angeles Green
• Brushed Silver
• Pewter

For interior steel doors and windows, all exterior colors are available, with the addition of White, which is designed specifically for indoor applications.

Our color options are carefully selected to complement a wide range of architectural styles, from modern and contemporary homes to traditional designs.

No, white is only available for interior steel doors and windows.

White paint is particularly sensitive to oxidation, environmental exposure, and discoloration when installed outdoors. Exterior elements such as sun exposure, moisture, and temperature changes can cause white finishes to show wear much more quickly.

To ensure long-term durability and appearance, PINKYS offers white exclusively for interior steel door and window applications.

No, PINKYS steel doors and windows are not powder coated. Instead, we use a high-quality automotive-grade painted finish that provides excellent durability and a refined appearance.

This finish is carefully applied and cured through a professional process that includes priming, baking, and a protective clear coat, ensuring long-lasting performance for both interior and exterior steel doors.

Both powder coating and painted finishes have advantages, but painted steel doors offer greater long-term flexibility and maintenance benefits.

One of the key advantages of painted finishes is that they can be easily touched up if scratches or minor damage occur, helping maintain the appearance of your door over time. Powder-coated finishes, on the other hand, are much more difficult to repair once damaged.

For this reason, all PINKYS steel doors and windows feature a painted finish, providing customers with a beautiful, durable surface that is easier to maintain throughout the life of the product.

Yes, custom colors are available through the PINKYS custom design department.

If you are looking to match a specific architectural palette or design concept, our team can work with you to create a custom painted finish for your steel door or steel window system. Custom color orders may involve an additional cost and extended production timelines.

To begin the process, simply submit your information through our custom design inquiry form, and a member of the PINKYS team will contact you to help design your custom door or window.

Yes. Color samples are available for purchase through the PINKYS website and typically ship within a few days, allowing you to review finishes prior to placing an order.

The listed size for most PINKYS steel doors refers to the overall frame dimensions. All of our doors are built with their own handcrafted steel frame, which is included with the product and designed specifically for proper installation.

In the case of barn doors, the measurement shown refers to the size of the door slab itself rather than the frame.

For standard PINKYS steel doors, the door slab is slightly smaller than the frame to allow for proper clearance and smooth operation.

Typically, the door is two inches shorter in height and two inches narrower on each side compared to the frame measurement.

The split height of a Dutch steel door depends on the overall height and the specific door style.

For Air 4, Air 5, and Air Lite Dutch doors, the upper and lower sections are generally designed to be equal in height with a centered split.

For the Air Getty Dutch door, the lower section is intentionally smaller than the upper portion. The lower door section typically ranges between 37 inches and 44 inches tall depending on the overall door height.

Yes. The Air Getty Dutch door comes standard with two bore holes.

The Air 4, Air 5, and Air Lite Dutch doors typically include one bore hole, but they can be special ordered with two bore holes as long as the overall door height exceeds 84 inches.

Yes. Pricing for steel doors and steel windows is based on the overall size of the product. If updated measurements increase the total square footage, the estimate may increase accordingly. If the new measurements reduce the overall size, the price may decrease.

Providing accurate measurements from the beginning helps ensure the most precise quote possible.

A rough opening is the framed space within a wall where a door or window will be installed. This measurement represents the unfinished structural opening before the door or window frame is placed.

Knowing the correct rough opening size is essential for ensuring that your steel door or steel window fits properly and installs securely.

If the rough opening is too small, the steel door or window frame may not fit into the opening. If it is too large, gaps may occur around the frame that can create installation challenges or reduce energy efficiency.

Ensuring accurate rough opening measurements helps prevent installation issues and ensures a proper fit for your PINKYS steel doors and windows.

There is no single universal standard because rough openings vary between homes and architectural designs. However, several sizes are commonly used for single steel front doors.

Popular sizes include 36” by 81”, 36” by 96”, and 42” by 96”.

At PINKYS, all steel doors can also be manufactured to custom dimensions to match your specific project.

Yes. In many cases, professional installers can correct minor irregularities in a rough opening during installation by using shims to level and square the frame.

Even if the opening is slightly uneven, it is still important to take accurate measurements so that the steel door frame fits properly within the opening.

Yes. The PINKYS team can help review and confirm your rough opening measurements before you finalize your order. While we do not offer onsite measuring services, our specialists can guide you through the measuring process to ensure your steel door or steel window is sized correctly for installation.

The thickness of our steel doors varies depending on the specific design and construction method. Most PINKYS steel doors range between 1.5 inches and 2.5 inches thick.

This construction provides strength, durability, and a solid architectural feel.

Steel windows offered by PINKYS typically range from 1.5 inches to 2.5 inches in thickness depending on the window style, design, and materials used.

This range allows for both fixed and operable steel windows while maintaining structural integrity and a slim profile.

Measuring for steel French doors follows the same process used for single steel doors. First, measure the rough opening of the space where the doors will be installed.

Then subtract one inch from both the width and the height of the rough opening. The resulting measurement will be the net size used to order your PINKYS steel French door system, including the frame.

Small and narrow steel windows can often be manufactured, but there are certain limitations due to the glass tempering process.

Each individual piece of glass must meet minimum size requirements in order to be tempered safely. Because of this, grid layout and window design may influence whether a particular narrow window size can be produced.

PINKYS steel folding doors, also known as bi-fold accordion doors, can be manufactured in a wide range of sizes.

Typical systems start around 84 inches wide and can extend to more than 15 feet depending on the configuration and number of panels used.

A typical single steel swinging door can be manufactured up to approximately 48 inches wide. For openings wider than this, a double door configuration is often recommended to ensure proper operation and long-term durability.

Steel doors can be manufactured in a variety of heights depending on structural considerations and materials. For projects requiring taller openings, PINKYS can incorporate fixed panels or transom windows above the door.

These additional panels attach to the door frame to create a larger architectural statement while maintaining proper structural support.

Yes. PINKYS can manufacture custom steel windows in a variety of shapes depending on the design and materials used.

Common non-rectangular options include arch windows, circular windows, oval designs, and other specialty shapes that complement unique architectural styles.

Pricing is based on both the door style and its dimensions. Larger doors require additional materials and manufacturing resources, which results in a higher price.

Our single pre-hung swing doors can be manufactured up to a net width of 48 inches, including the frame. For larger openings, please contact our custom sales team for alternative solutions.

Our double swing doors can be produced up to a net width of 96 inches, including the frame. For wider configurations, please reach out to our custom sales team to explore additional options.

Yes. All standard glass in our steel doors and steel windows is tempered for safety and durability. Only very small panes used in custom orders may not be tempered due to size limitations.

Tempered glass offers several advantages for steel doors and windows.

• Safety: If broken, tempered glass shatters into small, rounded pieces rather than sharp shards, reducing the risk of injury.
• Strength: Tempered glass is stronger than standard glass because it undergoes a heating and chemical-strengthening process. This makes it ideal for high-traffic areas or entryways where durability is important.

Glass thickness varies depending on the product type.

• For exterior steel doors and doors with frosted glass, each pane in our double-paned units is 5mm thick, with an insulating space between panes.
• For interior steel doors, each single-pane unit is typically 10mm thick.

Yes. Many PINKYS steel doors and windows are available with energy-efficient glass options, including NFRC-certified products and Energy Star-rated doors. Depending on the configuration, U-factors can be as low as 0.21, helping reduce energy costs while maintaining comfort.

Low-e glass, or low-emissivity glass, has a microscopically thin metallic coating that reduces the amount of heat transferred through the glass. This coating helps keep heat on the side of the glass from which it originated, improving energy efficiency in both summer and winter.

Low-e glass provides several advantages:

• Improved energy efficiency: It reduces heat loss in winter and limits heat gain during cooling seasons.
• Reduced condensation: Low-e glass minimizes water condensation on the glass surface during colder months, preventing moisture buildup and related issues.

Dual-pane, or double-glazed, glass features two sheets of glass separated by a narrow insulating gas layer. This design provides better thermal performance, increased energy efficiency, and improved sound insulation compared to single-pane glass.

Yes. PINKYS offers a variety of privacy and decorative glass options for both steel doors and steel windows. Standard options include low-e glass for exterior doors and clear glass for interior doors. Additional decorative options include Frosted, Ribbed, Rain, Flemish, Aquatex, Ford Blue, Wood, and Diamond glass.

The Air Getty Dutch door can be ordered with operable glass. Other Dutch door models cannot include operable glass, but custom orders may allow unique solutions. Customers should contact the PINKYS custom department for special requests.

Yes. Removable screens are available for our Iron Door collection with operable glass panels for both standard-sized and custom steel doors. Air Series doors do not have a screen option available.

Interior steel doors and windows use single-pane tempered glass. Exterior steel doors and windows come standard with dual-pane tempered glass, consisting of two panes separated by a spacer. Triple-pane glass is available on select products through our custom order team.

All PINKYS glass panes, interior and exterior, are replaceable. Professional glass installers can replace damaged panes, and our support team provides guides and videos to help customers navigate the process.

While tempered glass is not always legally required, it is highly recommended for safety. PINKYS uses tempered glass in all steel doors. Its strength and shattering characteristics provide added protection and peace of mind.

Yes. PINKYS steel windows can be customized with privacy glass, including frosted, textured, or tinted options. These provide privacy without compromising natural light or modern style.

Yes. All exterior PINKYS steel windows feature dual-glazed tempered glass for improved energy efficiency, noise reduction, and safety.

Most PINKYS steel doors and windows are shipped with pre-glazed glass. For some custom products, on-site glazing may be required. Your sales representative will provide details during the custom order process.

PINKYS recommends using our Iron + Steel Clean Protect Spray, formulated for both steel and glass surfaces. This product safely removes dirt and maintains the integrity of the glass and frame.

Yes. Grid patterns or muntins must be specified before the order so that the door or window can be manufactured with the design in place.

While we do not provide fully colored glass, we offer a variety of tempered glass textures and privacy options. Certain models, like Ford Blue, add a subtle reflective blue hue, enhancing aesthetic appeal.

Double-pane tempered glass is standard for all exterior doors and windows. Triple-pane glass is available as a custom option, and pricing varies based on glass type and size. Your custom sales representative will provide detailed pricing during the order process.

With proper maintenance, the glass in PINKYS steel doors and windows can last for many years. Regular cleaning with Iron + Steel Clean Protect Spray helps preserve the silicone seals and prevents damage from harsh chemicals, ensuring long-term durability.

Yes. Glass samples are available for purchase and can be shipped directly to you so you can evaluate design options before making a final decision.

When standing outside facing the double door, the handle or lock is on the right side of the leftmost door slab, and the hinges are on the interior left side. The door swings inward from right to left and, when open, rests on the left interior side of the frame.

Facing the double door from the exterior, the handle or lock is on the left side of the rightmost door slab, with hinges on the exterior right side. The door swings outward from left to right and, when fully open, rests on the right exterior side.

Facing the double door from the exterior, the handle or lock is on the right side of the leftmost door slab, and the hinges are on the exterior left side. The door swings outward from right to left and, when fully open, rests on the left exterior side.

Facing the exterior of the single door, the handle or lock is on the left, and the hinges are on the interior right side. The door swings inward from left to right and rests on the right interior side when fully open.

From the exterior side, the handle or lock is on the right, and the hinges are on the interior left side. The door swings inward from right to left and rests on the left interior side when fully opened.

Facing the exterior, the handle or lock is on the left, and the hinges are on the exterior right side. The door swings outward from left to right and rests on the right exterior side when open.

Facing the exterior, the handle or lock is on the right, with hinges on the exterior left side. The door swings outward from right to left and rests on the left exterior side when fully open.

No. PINKYS exterior steel doors are engineered with distinct interior and exterior designs to ensure proper weatherproofing. Reversing the swing direction may compromise the door’s performance and expose it to weather damage.

No. Interior steel doors are designed with a specific orientation for aesthetic consistency and alignment of bevels or glass lites. Reversing the swing may disrupt the intended design.

No. Exterior sliding doors are engineered for a specific orientation. Changing the direction may interfere with weatherproofing and proper function.

No. Steel windows are manufactured with interior and exterior differences to maintain proper weatherproofing. Altering the swing direction may result in water intrusion or compromised performance.

Yes. Barn doors can be reversed without impacting function or design.

Most PINKYS double doors have a swing capacity of up to 180 degrees, depending on hinge placement and installation. Actual swing may vary based on onsite conditions or obstructions. Always confirm with your installer if a full opening is required.

No. The upper section of a Dutch door follows the same swing direction as the bottom section. It can only open to the same degree or more than the lower door.

Facing the bi-fold door from the exterior, the panels fold outward from left to right. When fully open, the door panels stack along the right exterior side.

Facing the exterior, the panels fold outward from right to left. When fully open, the panels stack along the left exterior side.

When fully open, the bi-fold door extends approximately one panel width from the hinge side and rests against the stacking side.

All operable steel casement, awning, and push-out windows swing outward for optimal sealing and weather resistance.

Yes. Steel patio doors can be configured for either in-swing or out-swing depending on your design and space needs. Out-swing doors are often preferred for interior space efficiency and a more open interior feel.

No. All PINKYS steel French doors swing in a single direction. Stops in the frame prevent the door from swinging the opposite way, ensuring a proper weather seal.

Yes. Double-door configurations include one main active door for daily use and one inactive door that can be opened as needed by disengaging flush bolts at the top and bottom.

Out-swing doors are generally recommended for small spaces, as they do not require interior clearance and prevent obstruction within the room.

There is no universally “best” swing direction. Choose based on functionality and placement, such as accessibility to light switches or wall space when entering the home.

Swing requirements depend on local building codes and the type of construction. Many commercial buildings require out-swing doors for egress, while residential codes vary. Always confirm with local city ordinances for compliance requirements.

Bi-fold and accordion-style doors often include a single active swinging panel for everyday use, while the folding panels remain closed until a full opening is needed.

To measure the jamb, measure from the outermost exterior surface—such as stucco, brick, concrete, or wood—to the interior drywall. This measurement provides the accurate depth needed for proper installation.

The jamb refers specifically to the vertical components of the door frame. At PINKYS, exterior door jambs are welded together with the header and threshold to form the complete door frame for a fully functional, pre-hung door.

All PINKYS steel door and window jambs are treated with a galvanized steel mix before painting, protecting against corrosion and extending the lifespan of the frame.

PINKYS uses cold-rolled, galvanized mixed steel for all door frames, exceeding industry standards for strength, durability, and long-lasting performance.

Exterior steel door jambs are fully insulated with polyurethane foam. This includes the top and sides of the frame, as well as any fixed side windows, providing excellent thermal efficiency and energy savings.

PINKYS uses welded steel bullet hinges with grease fittings. These include copper crush washers, which act as the soft point and are easily replaceable. Unlike stainless steel ball-bearing hinges, which can wear over time against steel doors, these hinges offer long-term durability while maintaining smooth operation.

Most exterior doors are built with 6-inch jambs. Depending on materials and custom configurations, jamb thickness can range from 1.5 inches to 6 inches. Custom jamb sizes are available for made-to-order doors.

Standard interior doors come with 1.5-inch jambs. Custom or clearance interior doors may vary between 1.5 inches and 2 inches depending on materials and design.

Pantry doors feature 1.57-inch thick jambs, designed for standard interior installation.

PINKYS interior door jambs are made from high-quality Ottostumm hot-rolled solid steel, ensuring durability and consistent performance with your interior steel doors.

The jamb is essential for proper installation, function, and long-term performance. PINKYS steel doors and windows are handcrafted, and the specific jamb ensures proper alignment, operation, and structural integrity.

Yes. All PINKYS steel doors and windows include the jamb in the listed price. There are no additional fees required for the jamb/frame.

No. Each PINKYS steel or iron door is manufactured with a custom-fit jamb. Individual jambs cannot be replaced without remanufacturing the complete door or window.

When measuring for a PINKYS door or window, deduct at least 1 inch from both the rough opening width and height. This allows for shimming and adjustments during installation, ensuring a proper fit.

Yes. If your rough opening requires a non-standard jamb size, PINKYS custom sales team can create a door or window with a jamb tailored to your specifications.

No. Jambs come fully configured, pre-welded, and ready for installation. Correct measurement prior to ordering is critical, as on-site trimming is not possible.

The process is the same for both. Be sure to account for finish work such as flooring or thresholds that may impact the final height of the rough opening.

No. All PINKYS steel doors and windows come pre-hung with a custom frame. Old jambs cannot be reused with new products.

Steel door jambs are painted to match the corresponding door. All available finish options are listed on the product page and can be selected during ordering.

With proper maintenance, including regular cleaning and hinge care, PINKYS steel door jambs can last for decades. Monthly use of Iron + Steel Clean Protect Spray helps maintain the finish and adds UV protection.

Door rubbing is usually caused by an uneven installation or foundation settling that shifts the frame. Re-shimming and leveling the jamb will correct the issue and prevent continued rubbing.

These gaps, called reveals, are intentional. They provide the necessary clearance for hinges and latch mechanisms, ensuring smooth operation and proper door function.

Yes. All of our doors are pre-hung and include both the frame and the door slab(s). All listed dimensions reflect the overall net size, meaning the measurements include the frame.

Yes. Our custom sales team can design and manufacture doors with side windows (sidelights). Please contact us for additional details.

All of our exterior doors and windows are built to withstand the elements. However, for regions that experience extremely cold temperatures, we strongly recommend our cold-weather, thermally broken models. These designs incorporate an additional insulating barrier that helps reduce thermal transfer, improving energy efficiency and minimizing interior condensation.

Most of our designs can be manufactured with a thermal break. The only exception is mini arch top models, as the thermal material cannot be formed to accommodate that shape.

No. Thermal break construction must be incorporated during the manufacturing process and cannot be added after production.

Bore hole specifications vary depending on the specific steel door model. To ensure compatibility when selecting a lockset, refer to the Information Center on the product page and review the “Help Me Understand Size” section under the Specs tab. This will provide the exact measurements needed to choose the correct hardware.

A bore hole is the circular opening drilled into the face of a door to accommodate the lock or handle. This includes both the main doorknob hole and the cross bore, also known as the latch hole.

All PINKYS steel doors come pre-drilled with bore holes, allowing for straightforward installation of door hardware by your installer or contractor.

The center-to-center measurement is the vertical distance between the centers of two bore holes, typically the latch and deadbolt.

This measurement is important when selecting compatible locksets, as it determines the spacing between hardware components. Always reference your door’s specifications to ensure proper alignment with your chosen lock.

The backset is the distance from the edge of the door to the center of the bore hole. This measurement determines the correct latch size needed for your lockset.

Selecting the correct backset ensures proper fit and function when installing hardware on your steel entry door.

PINKYS exterior steel doors are 2 inches thick and come fully equipped with a steel threshold and welded bullet hinges with grease fittings for long-term durability and smooth operation.

PINKYS exterior steel doors with thermal break are 2.125 inches thick and come fully equipped with a steel threshold and welded bullet hinges with grease fittings for long-term durability and smooth operation.

PINKYS interior steel doors are 1.5 inches thick and made from Ottostumm hot rolled solid steel.

No. Most PINKYS steel doors are compatible with standard tubular entry locksets commonly available at hardware stores. Some custom doors may require specialized hardware depending on their configuration.

The best lock depends on the bore hole configuration of your door. Most standard double steel doors include dual bore holes on both panels, making tubular locksets a common choice.

For custom doors with multipoint locking systems, compatible multipoint trim is required to ensure proper functionality and enhanced security.

Yes. Many smart locks and smart deadbolts are compatible with PINKYS steel entry doors, depending on the bore hole configuration and door specifications. Always verify compatibility with your chosen lock manufacturer. Please find an example HERE.

Yes. All standard interior and exterior steel doors from PINKYS come pre-drilled with bore holes, making hardware installation simple and efficient.

Door hardware can be replaced using standard tools. While many homeowners choose to hire a contractor or locksmith, most tubular locksets are designed for straightforward installation and include step-by-step instructions.

Yes. PINKYS can manufacture custom steel doors with integrated multipoint locking systems. These systems provide additional security by locking the door at multiple points along the frame.

PINKYS offers lock hardware in finishes such as brass and flat black. Additional finishes may be available through third-party manufacturers, allowing further customization to match your steel door design.

On double doors, the active door is the primary panel used for daily entry and is equipped with a functioning lockset. The inactive door remains secured with flush bolts and may include dummy hardware for visual symmetry while still providing locking capability when engaged.

No. Most locksets include the necessary screws for installation. PINKYS lock hardware comes with multiple screw lengths to accommodate different door thicknesses.

It is important to match your lockset to your door’s specifications, including backset, center-to-center measurement, and thickness, to ensure proper installation.

Most PINKYS hinged steel doors feature a standard backset of 2 3/4 inches. Dutch door models typically use a 2 3/8 inch backset.

Operable steel casement windows are equipped with window stays that guide and support the opening motion, along with cam handles that securely lock the window in place when closed.

Re-keying a lock requires specialized tools and is best handled by a professional locksmith. PINKYS locks use a KW1 keyway, which is widely supported and familiar to most locksmiths.

No, a contractor is not required to take measurements. Many customers choose to measure on their own using our provided guidelines, while others prefer to have a contractor handle the process for added confidence and accuracy.

If you have a rough opening with no existing door or frame installed, measure the width and height of the opening using a tape measure. The rough opening should be approximately one inch wider and one inch taller than the door size to allow space for leveling and proper installation.

To determine your door size, subtract one inch from the rough opening height and one inch from the width.

When selecting a size from available options, rounding down is typically acceptable. If you need to round up, it is recommended to consult with a contractor before proceeding. Please see video here.

For barn doors, the recommended size is two inches wider and one inch taller than the finished opening.

Yes. If an existing door and frame are in place, you can remove the interior trim to measure the rough opening from stud to stud. Alternatively, measure the inside width and height of the existing jamb.

After measuring inside the jamb, add approximately 1.5 inches to each side to estimate the rough opening. Then subtract one inch from the height and one inch from the width to determine the correct door size for your new steel door. Please see video here.

As with all measurements, rounding down to the nearest available size is generally acceptable. If rounding up is required, consulting a contractor is recommended.

If you are working with a rough opening that does not have an existing window or frame, measure the width and height of the opening. The rough opening should be approximately one inch wider and one inch taller than the window size to allow for installation adjustments.

To determine the correct window size, subtract one inch from the height and two inches from the width of the rough opening.

Your door needs to have an overhang that is the same length as for proper protection from weather exposure, it is recommended that the overhang above your exterior steel door projects out at least equal to the height of the door. 

The width of the overhang should extend at minimum the doors width in both directions. 

This helps shield the door and frame from rain, sun, and other environmental elements. its height.

Yes, in many cases a transom window can be added above an existing door. This typically requires a structural beam between the door and the transom opening. If a beam is not present, modifications to the existing frame or structure may be necessary.

Consulting with a contractor or builder is recommended to ensure proper installation and structural support.

No. PINKYS steel doors are designed as complete, pre-hung systems with their own custom-built frames and hinges. Because each door and frame are manufactured together for a precise fit, they are not compatible with standard or existing door frames.

Yes. Many customers choose to install their own steel doors and steel windows. PINKYS provides detailed installation videos and visual guides that walk through each step of the process, making it accessible for those with general construction or DIY experience.

A minimum of two people is recommended for installing a steel door. Larger or heavier doors, such as double entry doors or oversized steel doors, may require additional assistance to ensure safe handling and proper installation.

No. PINKYS does not provide installation services. However, most customers are able to find qualified local contractors or installers experienced with steel doors and windows.

Interior steel door frames typically use a bolt-through mounting system. This allows the frame to be securely fastened directly to the rough opening, and also enables the connection of additional components such as sidelights and transoms when applicable.

Mounting methods vary depending on the product type.

Standard exterior steel doors include mounting tabs that are installed from the interior side. These tabs are inset to allow drywall to sit flush with the frame.

Exterior steel doors with thermal break, as well as all exterior steel windows, include a nailer flange that surrounds the unit for secure attachment to the structure.

A steel door that rubs against the frame is typically caused by an uneven installation or structural settling over time. This issue can usually be resolved by re-shimming and leveling the frame to restore proper alignment.

If needed, the PINKYS support team can assist by guiding your installer through the adjustment process.

Most PINKYS steel doors and windows are shipped via flatbed freight. Each order is securely palletized to protect the product during transit.

We also offer customer pickup and local delivery for customers located within 100 miles of our warehouse and showroom in Vernon, California.

Lead times are listed on each product page and are kept up to date. In-stock products typically ship from our Los Angeles warehouse within approximately two weeks, excluding local delivery scheduling.

Flatbed scheduling times vary depending on seasonality, weather conditions, and carrier availability. Once your order has shipped, transit time generally ranges from 1 to 10 days depending on the destination. The driver will contact you approximately 24 hours prior to delivery.

After your order is ready, a PINKYS representative will contact you to coordinate delivery details, including confirming your availability and ensuring you have the required manpower for unloading.

Once scheduled, it may take approximately one week or more for a flatbed carrier to pick up your order, depending on location, order size, and time of year. After pickup, the driver will provide a 24-hour delivery notice.

Delivery timing is estimated, and delays may occur due to road or weather conditions. Upon arrival, you will have approximately 30 to 45 minutes to unload your order. Most steel doors require at least two to three people for unloading, and larger orders may require additional help.

Customers are responsible for being present and prepared to unload. PINKYS is not responsible for any fees or delays caused by missed delivery or insufficient unloading arrangements.

Yes, PINKYS frequently ships directly to builders and job sites. Most deliveries outside of the local delivery area are completed via 40-foot flatbed trucks. Our logistics team coordinates all delivery details in advance to ensure the site is accessible and prepared.

PINKYS does not ship directly to Hawaii, including Maui. However, we can palletize your order for pickup by a freight forwarder of your choice. The customer is responsible for arranging the forwarder, and we will coordinate directly with them for pickup from our Vernon, California warehouse.

Steel doors are carefully packaged to prevent damage during transit. Door slabs are secured in wooden crates and protected with foam, clear wrap, and cardboard. Pre-hung frames are packaged separately using cardboard and bubble wrap to ensure added protection.

All products should be inspected immediately upon delivery. If the doors or windows will not be installed right away, they should be unwrapped and stored indoors, leaning upright against a wall.

If any damages are found directly following delivery, please reach out to a PINKYS representative immediately with photos. After 3 days, PINKYS cannot be liable for any damages.

Keeping products indoors and protected from the elements is critical to maintaining their condition prior to installation.

Shipping costs vary depending on your location and the size of your order. For the most accurate estimate, use the Shipping Estimator available on each product page before checkout.

Yes, PINKYS delivers to residential locations. Because steel doors are heavy, customers should ensure they have sufficient manpower available to safely unload the shipment upon arrival.

A forklift is not required for most deliveries. Hand unloading is the most common method. If a forklift is used, it must be equipped with extended forks, typically at least 8 feet long, to safely handle the size and weight of steel doors.

Most customers rely on a team of two to four people to manually unload their order.

If installation will be delayed, we recommend removing the product from its packaging and storing it indoors, leaning it upright against a wall.

Our products are packaged for safe transportation; however, prolonged storage in packaging may trap moisture, which can negatively affect the finish.

Yes. PINKYS ships nationwide, providing customers across the United States access to our full catalog of high-quality steel doors and windows.

All pickup orders are fulfilled at the PINKYS warehouse located at:

2382 E 48th St
Vernon, CA 90058
United States

Once your order is ready, you will receive an email notification sent to the address used during checkout. This email will include detailed pickup instructions to ensure a smooth and efficient process.

After receiving your pickup notification, you have 10 business days to collect your order. After this period, storage fees of $25 per day per unit will begin to accrue.

Pickup hours are as follows:

Monday - Friday:

8:00 a.m. to 11:30 a.m.
1:00 p.m. to 4:30 p.m.

Saturday:

11:00 a.m. to 1:30 p.m.

No appointment is required. Once your order is ready and you have received your pickup email, you may arrive during designated pickup hours.

Yes. To authorize another individual for pickup, reply to your order confirmation email with a photo of your ID and provide the full name of the person you are authorizing.

You will need to provide your order number and a valid ID that matches the purchasing customer. This information is required to release your order.

No. Same-day pickup is not available. You will be notified by email once your order is ready for pickup, along with instructions and available pickup times.

Most in-stock steel window orders are ready for pickup within 1 to 2 business days. You will receive an email notification once your order is ready.

Yes. The will call team will assist with loading your order into your vehicle. You are responsible for bringing proper tie-down equipment and securing the load for transport.

Orders are not opened prior to pickup. All steel doors and windows are securely packaged to protect them during transport. Opening the packaging beforehand can compromise the integrity and safety of the materials.

All PINKYS doors are pre-hung, meaning they include both the door and its matching frame with hinges installed. However, most doors are packaged with the frame and door slab separated to make handling and transportation more manageable.

Any hardware, such as locks, will be packaged separately and must be installed on site.

Yes. You may contact a PINKYS representative to request changes prior to pickup. Please note that any modifications may delay the availability of your order.

There is no discount on the product price for pickup orders. However, you will avoid shipping and delivery fees by choosing to pick up your order directly.

Yes. If you would like to change your order from delivery to pickup, contact a PINKYS representative. They can update your order and refund any applicable shipping or delivery fees.

Yes. You will receive an order confirmation after purchase. Once your order is picked up and the will call form is signed, you will receive a follow-up email that includes a copy of the signed form along with photos of your loaded order for your records.

Cleaning frequency will depend on your environment and how often the door is used. High-traffic areas or coastal climates may require more frequent cleaning due to exposure to oils, dirt, and salt in the air. In lower-traffic or milder environments, less frequent maintenance may be sufficient.

Using PINKYS Iron + Steel Clean Protect Spray regularly will help keep your steel doors and steel windows clean while also adding a layer of protection.

No. PINKYS Iron + Steel Clean Protect Spray is designed to clean both glass and metal surfaces. It simplifies maintenance by providing an all-in-one solution that cleans and helps protect your door from environmental exposure.

A standard white lithium grease is recommended for lubricating the hinges on PINKYS steel doors. The hinges are equipped with brass zerk fittings, allowing grease to be applied using a standard grease gun without removing the door from its frame.

With proper care and maintenance, PINKYS steel doors and steel windows are built to last for many years. While steel is strong and durable, the painted finish can naturally wear over time due to exposure to sunlight, moisture, and weather conditions. Maintaining the finish is key to preventing rust.

Regular maintenance is the best way to prevent rust. Cleaning your door and maintaining the protective finish will help preserve its appearance and durability. If any wear in the paint occurs, addressing it early will help prevent corrosion.

Using our Iron + Steel Clean Protect Spray can help protect the surface and extend the life of the finish.

Yes. Steel doors can perform well in coastal environments when properly maintained. Salt and moisture in the air can increase the risk of corrosion, so more frequent cleaning is recommended in these areas.

Routine use of our Iron + Steel Clean Protect Spray will help remove salt buildup and maintain the integrity of the finish.

Steel doors perform very well in humid environments when properly finished and maintained. PINKYS doors are constructed with durable coatings and insulated cores that help resist warping, swelling, and moisture-related issues.

Consistent cleaning and maintenance will help preserve both the appearance and performance of the door over time.

What are the specs & measurements of your thresholds?

Thickness (height): 1 & 1/4”

Depth: 4 & 3/8” (for a standard 2 panel door. Custom doors and doors with more panels may have thicker thresholds, frames, and tracks). 

Our interior doors come standard with removable thresholds. They can be floored over or finished up to if you prefer not to remove them.

Double exterior steel doors are significantly heavier due to the additional panel and frame components. Below are common sizes and approximate weights:

61” x 81” = 515 lbs

61” x 96” = 610 lbs

64” x 81” = 540 lbs

72” x 81” = 608 lbs

72” x 84” = 630 lbs

72” x 96” = 720 lbs

72” x 108” = 810 lbs

72” x 120” = 900 lbs

74” x 96” = 740 lbs

Single interior steel doors are lighter than exterior models but still substantial due to their solid steel construction. Below are common sizes and approximate weights:

30” x 81” = 219 lbs

30” x 84” = 228 lbs

30” x 96” = 260 lbs

32” x 81” = 234 lbs

32” x 84” = 243 lbs

32” x 96” = 277 lbs

36” x 81” = 263 lbs

36” x 84” = 273 lbs

36” x 96” = 312 lbs

Double interior steel doors vary in weight depending on overall width and height. Below are common configurations and approximate weights:

48” x 81” = 351 lbs

48” x 96” = 416 lbs

56” x 81” = 410 lbs

56” x 96” = 485 lbs

60” x 84” = 455 lbs

60” x 96” = 520 lbs

64” x 96” = 555 lbs

72” x 81” = 527 lbs

72” x 84” = 546 lbs

72” x 96” = 624 lbs

The weight of exterior pivot doors varies based on size and glass configuration. Below are some of the most common sizes along with their approximate weights:

60” x 96” = 680 lbs

72” x 81” = 689 lbs

72” x 84” = 714 lbs

72” x 96” = 816 lbs

72” x 108” = 918 lbs

84” x 108” = 1,071 lbs

Bi-fold steel doors are large, multi-panel systems and are among the heaviest door options due to their size and hardware. Below are common sizes and approximate weights:

96” x 84” = 952 lbs

96” x 96” = 1,088 lbs

108” x 84” = 1,071 lbs

108” x 96” = 1,224 lbs

120” x 84” = 1,190 lbs

120” x 96” = 1,360 lbs

144” x 84” = 1,428 lbs

144” x 96” = 1,632 lbs

Sliding steel door systems vary in weight depending on panel count and overall size. Below are common configurations and approximate weights:

96” x 84” = 952 lbs

96” x 96” = 1,088 lbs

108” x 84” = 1,071 lbs

108” x 96” = 1,224 lbs

120” x 84” = 1,190 lbs

120” x 96” = 1,360 lbs

144” x 84” = 1,428 lbs

144” x 96” = 1,637 lbs

Pantry doors are lighter than exterior doors but still maintain a solid steel construction. Below are common sizes and approximate weights:

24” x 81” = 176 lbs

24” x 96” = 208 lbs

28” x 81” = 205 lbs

28” x 84” = 212 lbs

28” x 96” = 243 lbs

30” x 81” = 219 lbs

30” x 84” = 228 lbs

30” x 96” = 260 lbs

32” x 81” = 234 lbs

32” x 84” = 243 lbs

32” x 96” = 277 lbs

36” x 81” = 263 lbs

36” x 84” = 273 lbs

36” x 96” = 312 lbs

Steel window weights vary depending on size and configuration. Below are some of the most common sizes along with their approximate weights:

18” x 36” = 59 lbs

23.5” x 29.5” = 63 lbs

23.5” x 35.5” = 75 lbs

23.5” x 47.5” = 101 lbs

27.5” x 47.5” = 118 lbs

29.5” x 59.5” = 158 lbs

35.5” x 53.5” = 171 lbs

47.5” x 35.5” = 152 lbs

47.5” x 59.5” = 255 lbs

59.5” x 47.5” = 255 lbs

71.5” x 47.5” = 307 lbs

95.5” x 47.5” = 410 lbs

119.5” x 59.5” = 642 lbs

To initiate a return, you must first obtain a Return Merchandise Authorization (RMA) number.

You can request an RMA by emailing info@pinkys.com or by contacting customer service by phone. Once your request is approved, you will receive instructions for completing the return.

The product must be placed in its original packaging, and the RMA number must be clearly written on the package. Do not apply shipping labels directly to the original packaging.

Customers are responsible for arranging return shipping using an insured carrier with tracking. PINKYS is not responsible for lost or damaged returns during transit.

Refunds or exchanges for stock products are typically processed within 2 to 3 weeks after the return is received.

Yes. All returned products are subject to a minimum 25 percent restocking fee once they have left the PINKYS facility. The exact fee will be confirmed during the RMA process.

Yes. Any applicable restocking fees, along with original shipping or delivery charges, will be deducted from the total refund amount.

No. All shipping and delivery fees are non-refundable.

No. Custom-made products are not eligible for return or exchange.

No. PINKYS does not accept returns or exchanges for any products that have been installed or damaged during installation.

Returned products must be in new, unused condition and include all original packaging and materials. Specific requirements will be outlined in the RMA documentation provided by the PINKYS support team.

No. All clearance items, including discounted steel doors, windows, or hardware, are final sale and cannot be returned.

Once your RMA request is submitted, the PINKYS support team will review it and respond within 24 to 48 business hours with next steps.

No. Refunds can only be issued back to the original payment method used at the time of purchase.

Yes. Exchanges are available for eligible products. The same RMA process applies, and restocking fees may still be assessed.

Customers are responsible for arranging and paying for return shipping after the RMA request has been approved. It is recommended to use an insured carrier with tracking.

No. All returned products must be in new condition. Items that have been installed or had installation attempted are not eligible for return.

Yes. Steel doors are a strong long-term investment for homeowners and builders looking for durability, security, and a modern appearance. They typically last longer than wood or fiberglass, resist warping and cracking, and provide enhanced protection.

While the initial cost may be higher, the longevity, low maintenance, and added curb appeal can make steel doors a cost-effective choice over time.

Yes. Steel doors and windows can help reduce outside noise due to their tight-fitting frames and insulated cores. Features like polyurethane insulation and dual-pane glass help minimize sound transfer, creating a quieter and more comfortable indoor environment.

Steel doors are significantly stronger than wood, making them more resistant to forced entry, warping, and environmental damage. Reinforced frames and tempered glass further enhance security, providing added peace of mind for both residential and commercial applications.

Steel doors are suitable for both residential and commercial settings. They perform well in high-traffic environments such as offices and storefronts, while also providing a clean, modern look for home entryways.

Steel doors are heavier, stronger, and more secure, making them ideal for entry points that require durability and protection. Aluminum doors are lighter and naturally resistant to corrosion, and they are often used for larger or more intricate designs, but they do not offer the same level of strength or impact resistance as steel.

Steel doors generally have a higher upfront cost than wood doors. However, they offer greater long-term value due to their durability, low maintenance requirements, and resistance to environmental damage.

A high-quality steel door will feature solid construction, reinforced framing, durable finishes, and proper insulation. Smooth welds, consistent paint application, and premium materials are also indicators of a well-built product designed for long-term performance.

Yes. Many steel doors are designed with energy efficiency in mind. Features such as insulated cores, Low-E glass, and dual-pane glazing help reduce heat transfer and improve indoor temperature control, contributing to lower energy costs.

When installed correctly, steel windows create a tight seal that helps reduce air infiltration. Their precision-built frames and insulated glass contribute to improved energy efficiency and indoor comfort.

Yes. Steel doors are available for both interior and exterior use. Exterior doors include weatherproofing features such as insulation, thresholds, and weather stripping, while interior doors are designed for indoor environments without exposure to the elements.

Yes. Steel doors can enhance a home’s resale value by improving security, durability, and overall appearance. Their modern design and long-lasting performance can make a property more appealing to potential buyers.

Yes. Steel doors can be fully customized with various designs, glass configurations, and decorative elements. Custom options allow homeowners and designers to create a unique entryway that matches their style while maintaining the strength and durability of steel construction.

We accept Mastercard, Visa, and Discover credit cards.

For payments via wire transfer or check, please contact a PINKYS representative for assistance.

For the most up-to-date warranty information, please refer to our Terms and Conditions page, specifically Section 2: Warranties and Disclaimers.