Frequently Asked Questions

DO YOU SHIP TO ALL 50 STATES?

YES.  WE SHIP NATIONWIDE.

WHAT FORM(S) OF SHIPPING DO YOU USE?

MOST OF OUR DOORS ARE SHIPPED VIA LTL (LESS-THAN-TRUCKLOAD) FREIGHT. EACH ORDER IS PALLETIZED SPECIFICALLY FOR THE SIZE OF THE DOOR. 

HOW LONG DO SHIPMENTS TAKE TO GET TO MY LOCATION?

FOR LTL SHIPMENTS, TRANSIT TIME IS BETWEEN 2-7 DAYS TO GET TO THEIR DESTINATION TERMINAL, DEPENDING ON THE DESTINATION. ONCE IT HAS ARRIVED, THE CARRIER WILL CALL WITHIN A DAY OR TWO TO SET UP A DELIVERY DATE AND TIME WITH YOU DIRECTLY. FOR FLATBED SHIPMENTS, TRANSIT TIME VARIES BASED ON DESTINATION, AND WILL BE ANYWHERE FROM 1-6 DAYS. THE DRIVER WILL CONTACT YOU 24 HOURS BEFORE ARRIVAL.

HOW DO LTL DELIVERIES WORK?

FOR AN LTL DELIVERY, ONCE THE PALLET GETS PICKED UP, YOU WILL GET UPDATES FROM THE CARRIER AS IT MOVES THROUGH EACH TERMINAL. ONCE IT ARRIVES AT THE DESTINATION TERMINAL, THE CARRIER WILL CONTACT YOU WITHIN A COUPLE OF DAYS TO SCHEDULE A DELIVERY DATE AND TIME. ONCE A DATE IS SECURED, IT IS NECESSARY TO HAVE AT MINIMUM 2 TO 3 ABLE BODIED PERSONS TO HELP DISMANTLE THE PALLET FROM CURBSIDE ONCE DROPPED VIA LIFT GATE TO THE CURB. IN SOME INSTANCES, ESPECIALLY FOR LARGER SIZED DOORS, THE PALLET MAY NOT BE ABLE TO BE DROPPED WITH THE LIFT GATE BECAUSE OF SIZE AND OVERHANG REGULATIONS. IN THESE INSTANCES, IT WILL BE NECESSARY FOR YOU TO DISMANTLE THE PALLET WHILE STILL IN THE BOX TRUCK. TO DO SO ONLY REQUIRES A STANDARD #2 PHILLIPS SCREW BIT AND A CORDLESS DRILL.

HOW DO FLATBED DELIVERIES WORK?

WHEN ORDERING MULTIPLE DOORS THAT WOULD TYPICALLY REQUIRE MORE THAN 2 PALLETS WHEN SHIPPING VIA LTL FREIGHT, A FLATBED MAY BE THE REQUIRED FORM OF SHIPMENT. WITH FLATBED ORDERS, A PINKY’S REPRESENTATIVE WILL BE CONTACTING YOU VIA PHONE TO DISCUSS THE PROCESS BEFORE HAVING THE ORDER PICKED UP. ONCE PINKY’S GETS THE OK FROM YOU, THE CUSTOMER, TO PUT YOUR LOAD UP FOR BID, THE ORDER WILL TAKE ANYWHERE BETWEEN 1-4 DAYS (SOMETIMES MORE DEPENDING ON DESTINATION AND SIZING) TO GET PICKED UP FROM OUR WAREHOUSE. ONCE PICKED UP, THE FLATBED DRIVER WILL CONTACT YOU 24 HOURS OUT FROM DELIVERY. THERE IS NO SET DATE/TIME FOR FLATBED DELIVERIES. IT IS YOUR RESPONSIBILITY TO MAKE SURE YOU ARE THERE FOR OFFLOAD AT THE TIME THE DRIVER ARRIVES. YOU WILL HAVE 30-45 MINUTES TO OFFLOAD YOUR ORDER. MOST OF OUR DOORS REQUIRE 2-3 (SOMETIMES 4) ABLE BODIED PERSONS TO LIFT AND REMOVE DOORS AND FRAMES FROM THE FLATBED. FOR LARGER ORDERS, PLEASE MAKE SURE YOU HAVE MORE MANPOWER IN ORDER TO OFFLOAD WITHIN THE TIME LIMITS. PINKY’S IS NOT LIABLE FOR ANY CHARGES THAT MAY OCCUR DUE TO NON ADHERENCE TO THE ABOVE INFORMATION.

HOW MUCH DO YOUR SINGLE DOORS WEIGH?

APPROX. WEIGHT IN (LBS)

30” x 81” = 300 LBS

32" x 81" = 325 LBS

36” x 81” = 365 LBS

36" x 84" = 395 LBS

40” x 81” = 405 LBS

36” x 96” = 432 LBS

40” x 96” = 480 LBS

42” x 96” = 504 LBS

46” x 97.5” = 561 LBS

49” x 103” = 600 LBS

42” x 108” = 600 LBS

HOW MUCH DO YOUR DOUBLE DOORS WEIGH?

APPROX. WEIGHT IN (LBS)

61” x 81” = 620 LBS

62" x 84" = 745 LBS

65” x 81” = 760 LBS

71" x 95" = 855 LBS

72” x 81” = 810 LBS

72" x 120" = 1040 LBS

74" x 96" = 885 LBS

62” x 96” = 820 LBS

65” x 96” = 850 LBS

72” x 96” = 864 LBS

74” x 97.5” = 900 LBS

72” x 108” = 960 LBS

74” x 110” = 1,000 LBS

74” x 120” = 1,060 LBS

72” x 132” = 1,188 LBS

74” x 132” = 1,221 LBS