ACCEPTING

THE SHIPPING CARRIER WILL CALL TO SCHEDULE YOUR DELIVERY

• A PINKYS representative will call to coordinate your delivery prior to shipping.
• All residential deliveries are curbside. Drivers will not enter any driveways or private properties.
  Delivery companies will not go into any unpaved roads including but not limited to gravel, sand or dirt roads.
• Deliveries will only be scheduled Monday-Friday, no weekends. 3-4 able bodied persons are recommended to be on site during delivery to offload from the truck. The driver will not assist with off loading.

During Delivery

Before removing from the truck or accepting delivery, please visually inspect the shipment packaging and make sure there is no severe damage to the pallet or its contents.

**CALL PINKYS IMMEDIATELY IF YOU SUSPECT DAMAGES OR ARE UNSURE OF CERTAIN DAMAGES**

The only tools you will need are a pair of scissors to cut the straps that hold the pallet together. The driver will allow for you to remove each piece from the pallet to get them off of the truck

**Please note, that this delivery does not include inside delivery (Inside ). If you or your offload crew are not on site during your scheduled delivery timeframe (timeframes subject to change dependent on weather, mechanical issues, etc), you will likely incur a return fee, a restocking fee, and a redelivery fee (these fees will exceed the amount originally paid).

ASSESSING DAMAGES

Visible Damages

If there is any damage to the freight that looks like it got into the boxes of the doors or into the frame as such that there could be considerable damage to the door (examples to the left), please completely deny the shipment and send it back to us at Pinky’s Iron Doors. Do not sign the Bill of Lading. If a shipment with significant damage is not denied, Pinky’s is not liable for any of the damages. The consignee, or authorized consignee, should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee, or authorized consignee, does not have the right to open and inspect the shipping containers prior to signing for the freight. If there are ANY marks or damages to the freight, the consignee or authorized consignee MUST report and notate these damages on the bill of lading prior to signing for the shipment. Contact Pinky’s customer service immediately if any damages are found. Pinky’s must be contacted the day of delivery if visible damages are found to qualify for a claim. Once received, you must open all packaging to inspect your order. Any concealed damages must be reported to Pinky’s Iron Doors within 3 days of delivery in order to qualify for a claim, so please open the paging immediately after receiving. Any damages not reported within 3 days of delivery will not be eligible for a claim and Pinky’s, nor the shipping carrier, can be held liable.

Concealed Damages

• When damage is discovered after delivery, it should be reported to Pinky’s Iron Doors Customer Service immediately (within 3 days of delivery). Once contact has been made, consignee will file claim with carrier. Pinky’s Iron Doors will provide this information. The carrier may complete an inspection. Please hold the freight until resolution is given. Do not Install your door if there is damage upon un-packing & inspecting. Once a door has been installed, we will not be able to accept returns for repairs or for exchanges. Please also do not dispose of the packaging & pallet if there is damage. The original packaging, crate & pallet will be needed to ship the door back if necessary for repairs.

Visible & Concealed Damages

For visible damages, the consignee or authorized consignee must report any damage marks to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and Pinky’s Iron Doors are not responsible for any un-reported damages after 3 days from date of delivery.

**Please note that any visible damages must be notated not only to the carrier, but to pinkys iron doors as well. Please remove doors and frames from all packaging and inspect the doors. Any damages not submitted to Pinky’s Iron Doors within 3 business days of delivery (Monday through Saturday) will not be eligible for a claim and Pinky’s, nor the shipping carrier, can be held liable. if damages are found, Pinky’s cannot be held liable for any delay this may cause in construction or otherwise due to the time it takes to get your order back out to you once fixed at our Los Angeles facility. If you choose to not refuse a damaged order (door, window, or any of our products) upon delivery because of the delay it would cause to your project, Pinky's Iron Doors, nor the shipping carrier, can be held liable for the damages, and no claims will be possible.

STORING YOUR DOORS

Visible Damages

Our doors are packaged for transport only, not for protection against the elements. If for any reason you will be storing your doors until a future install date, please make sure to remove the doors/windows, as well as their frames, from all packaging. Any type of moisture that gets into the packaging will not be able to escape and the packaging could cause the paint to suffocate, causing bubbles and/or rust. If your doors happen to get wet, they MUST be wiped down IMMEDIATELY to avoid this bubbling as well. If you take delivery of your door or window on a day that it is raining, be sure to be mindful of removing all packaging promptly and wiping the units down. Pinky’s Iron Doors is not responsible for any damages due to improper storage of your order or exposure to moisture, water, or humidity. The same goes for doors stored in humid areas. Doors stored in humid areas will need to be opened from transportation packaging immediately to avoid damaging the doors. The Wrapping of the door is only there for shipping/transportation purposes. Examples of the paint suffocating are below.

Good Pallet examples:

Feedback

Visible Damages

Any feedback to help us improve our services for our customers will be greatly appreciated. Thank you from our family to yours. Please do not hesitate to get in touch with us for any questions, concerns, or anything more we can possibly help you with and don’t forget to send us a picture of your PINKYS products!

Make sure to follow our instructions for storage in order to protect your doors and not void your warranty.