What is Local Delivery?

Make sure you have a minimum of 2 - 3 able bodied persons to help off load the truck. In the event there are no people onsite to help unload the truck upon delivery, the delivery will be cancelled and you will have to reschedule the delivery for a later date as well as repay the full delivery fee. If you wish to cancel your delivery, you must do so 48 hours prior to avoid redelivery charges.

**ANY DAMAGES MUST BE NOTATED WITH PHOTOS SENT TO PINKYS WITHIN 3 DAYS OF DELIVERY. AFTER 3 DAYS, PINKYS CANNOT BE HELD LIABLE FOR ANY DAMAGES TO PRODUCT

**Must read storage information below to insure that you do not void your warranty because of improper storage

Accepting

THE SHIPPING CARRIER WILL CALL TO SCHEDULE YOUR DELIVERY

• A delivery appointment will be made prior to any residential delivery (not to businesses)
• All residential deliveries are curbside. Drivers will not enter any driveways or private properties.
  Delivery companies will not go into any unpaved roads including but not limited to gravel, sand or dirt roads.
• Deliveries will only be scheduled Monday-Friday, no weekends.
• 3-4 able bodied persons are recommended to be on site during delivery to offload from the truck. The driver will not assist with off loading.
• You will need a #2 phillips drill bit and an electric drill (To disassemble pallet within delivery truck)

During Delivery

We will try to have the delivery service use a lift gate to lower the pallet down to the ground/street level, but due to the size of our pallets, we cannot guarantee this service will be available to you...

**Please note, that this delivery does not include inside delivery (Inside ), redelivery, or any other services that may incur fees.

Assessing Damages

Visible Damages

When damage is discovered after delivery, it should be reported to Pinky’s Iron Doors Customer Service immediately (within 3 days of delivery). Do not Install your door if there is damage upon un-packing & inspecting. Once a door has been installed, we will not be able to accept returns for repairs or for exchanges. Please also do not dispose of the packaging & pallet if there is damage. The original packaging, crate & pallet will be needed to ship the door back if necessary for repairs.

Damages Examples:

Good Pallet Examples:

STORING YOUR DOORS

Avoid Damage to Finish on Door and Frame.

Pinky’s Iron Doors is not responsible for any damages due to improper storage or exposure to moisture, water, or humidity.

Our doors and frames are packaged for transport only. The plastic wrapping is only for shipping purposes and will not protect doors and frames against elements such as water, moisture, or humidity.

Please make sure to remove both doors and frames from all packaging if you will be storing them for a future install date. Use towels and make sure to store in a safe place as the frame is top heavy.

*Paint bubbling may be caused by water/humidity if stored in plastic wrapping and left enclosed.

*Avoid any type of moisture from getting into packaging as it will not be able to escape and will cause the paint to bubble or rust.

*If your doors/frames happen to get wet, they MUST be wiped down IMMEDIATELY.

*If your doors/frames get wet during offload or during storage, remove doors from the box immediately to avoid damage.

**Doors/frames stored in humid areas must be opened from transportation packaging immediately to avoid damage.

Examples of improper storage: