WHAT IS FLATBED DELIVERY?

Flatbed shipping is transportation for cargo that may not require the enclosure of a dry van, cannot be loaded or unloaded from a dock or does not fit within the dimensions of standard truck trailers. A flatbed’s design allows for cranes and forklifts to load goods from all angles.

Benefits of flatbed shipping

Flatbed shipping provides some dimensional flexibility for large freight since there are no physical walls, making it easier to load and offload. Where dry van trailers are loaded from the rear, flatbed trucks can be loaded from either side, as well as the top and back.

IMPORTANT INFO

Please keep in mind that, because this is a flatbed shipment, once your door gets picked up from our warehouse, the driver will be calling about 24 hours in advance of delivery. It is impossible to give an exact day and time of the drivers arrival to your location, so please be sure to watch for a phone call to make sure you are at the delivery location and ready to offload the doors from the flatbed once the driver arrives. Be sure to have enough manpower, at least 3 to 4 able bodied persons, to offload your order, as each piece is heavy and must be handled appropriately. Flatbed trucks will deliver curbside and will not enter anyone's property or driveway.

Good Pallet Examples

Visible Damages

The consignee, or the authorized consignee, should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee or authorized consignee does not have the right to open and inspect the shipping containers prior to signing for the freight. If the condition of the shipping package is such that there is good reason to suspect any damage, the markings and damage MUST be marked on the Bill of Lading. Contact Pinky’s Iron Doors Customer Service immediately and report any and all damages (i.e. torn packaging material, black mark on container, etc).

Visible Damages Vs. Concealed Damages

For both visible and concealed damages, the consignee or authorized consignee must report any damage marks on container to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and Pinky’s Iron Doors are not responsible for any un-reported claim.

***PLEASE NOTE, ANY DAMAGES, BOTH CONCEALED AND VISIBLE, MUST BE NOTATED NOT ONLY TO THE CARRIER, BUT TO PINKYS IRON DOORS AS WELL. PLEASE REMOVE DOORS AND FRAMES FROM ALL PACKAGING AND INSPECT THE DOORS FULLY RIGHT AWAY. ANY DAMAGES NOT SUBMITTED TO PINKY’S WITHIN 3 BUSINESS DAYS OF DELIVERY (MONDAY THROUGH SATURDAY) WILL NOT BE ELIGIBLE FOR A CLAIM AND PINKY’S, NOR THE SHIPPING CARRIER, CAN BE HELD LIABLE.

STORING YOUR DOORS

Our doors are packaged for transport only, not for protection against the elements. If for any reason you will be storing your doors until a future install date, please make sure to remove the doors/windows, as well as their frames, from all packaging. Any type of moisture that gets into the packaging will not be able to escape and the packaging could cause the paint to suffocate, causing bubbles and/or rust. If your doors happen to get wet, they MUST be wiped down IMMEDIATELY to avoid this bubbling as well. If you take delivery of your door or window on a day that it is raining, be sure to be mindful of removing all packaging promptly and wiping the units down. Pinky’s Iron Doors is not responsible for any damages due to improper storage of your order or exposure to moisture, water, or humidity. The same goes for doors stored in humid areas. Doors stored in humid areas will need to be opened from transportation packaging immediately to avoid damaging the doors. The Wrapping of the door is only there for shipping/transportation purposes. Examples of the paint suffocating are below.

Feedback

Visible Damages

Any feedback to help us improve our services for our customers will be greatly appreciated. Thank you from our family to yours. Please do not hesitate to get in touch with us for any questions, concerns, or anything more we can possibly help you with and don’t forget to send us a picture of your PINKYS products!

Make sure to follow our instructions for storage in order to protect your doors and not void your warranty.

A PINKYS representative will call you to discuss date ranges for delivery and necessary info regarding the shipment.